i'm chris chmura. nbc bay area responds, next. >>> and then bob redell sharing these pictures of the golf course over the weekend. beautiful, right? check out all of those photos and see what bob is up to on his instagram, facebook and twitter. you see the handles right there. much more ahead for you right here on "today in the bay." let me get this straight. you've got an a.i. strategy to deliver a better customer experience, that will help us retain our customers and even grow our business? how much is this going to cost? here's the figure. 59. 59 million? no, five9. as in five9 intelligent cloud contact center. they won't just power our transformation. they'll fund our transformation. yes, yes! exactly! what are you waiting for? ♪ ♪ >>> welcome back. so nbc bay area responds to a mom who needed her refund rescues. >> consumer investigator, chris chmura, tells us how they made a splash for their case. >> it was $399 for a lifeguarding class. two days before the class was scheduled to start the co

i am consumer reporter, chris chmura here on bay area responds. >>> kris sanchez picked these pictures up. as of 2018, 69% of all crop workers were born in mexico. you can keep up with her always on facebook, twitter and instagram. more news ahead. you're watching "today in the bay." can you see my wall of smiles? when i first started using genesys technology i was kind of embarrased at all the love and attention i got from my customers. people are so moved by how much i understand about them. they start including me in their lives. that's helen and her friends. i arranged a wellness retreat for them. look at those ladies. such wisdom. mmm. but it's really genesys that helps me understand people and what they truly need. i'm just glad i can help. with the number of ships waiting to dock. some experts say the takeaway may be do that holiday shopping early, as retailers that ordered back in june could be ready by the holidays, but many more may not be as the backlog is expected to go well into next year. >>> and then when a refund was held up, he called chris chmura. >> the drive on the

i am consumer investigator, chris chmura. i'll show you how, next. >>> as we head to break, we want to show you this photo, and this is ucsf health care workers, and coming up in the next few days, we want to see your giants spirit out there. tag us in a picture on facebook or twitter, and we will share them on "today in the bay" all week. can't waited to see all the photos. hurry up, share the photos and tag us on facebook or twitter, and you could see yourself here on "today in the bay." it's 5:20. let me get this straight. you've got an a.i. strategy to deliver a better customer experience, that will help us retain our customers and even grow our business? how much is this going to cost? here's the figure. 59. 59 million? no, five9. as in five9 intelligent cloud contact center. they won't just power our transformation. they'll fund our transformation. yes, yes! exactly! what are you waiting for? ♪ ♪ >>> new this morning, new data on the exodus of students from san francisco schools. "the chronicle" reporting nearly 3,5

. >> i am consumer chris chmura, and this is next. >>> this was out at half moon bay, and as we head into break, we wanted to remind you you can keep up with the entire team on instagram, facebook and twitter. we're all there. it's 5:20. we'll be right back. let me get this straight. you've got an a.i. strategy to deliver a better customer experience, that will help us retain our customers and even grow our business? how much is this going to cost? here's the figure. 59. 59 million? no, five9. as in five9 intelligent cloud contact center. they won't just power our transformation. they'll fund our transformation. yes, yes! exactly! what are you waiting for? ♪ ♪ every day in business brings something new. so get the flexibility of the new mobile service designed for your small business. introducing comcast business mobile. you get the most reliable network with nationwide 5g included. and you can get unlimited data for just $30 per line per month when you get four lines or mix and match data options. available now for comcast business internet customers with no line-activation fees

i'm chris chmura. we'll have more. >>> and i want to share this with you from kari hall. very tropical. you can keep up with kari, following her on instagram, twitter, or facebook. it's 5:23. you're watching "today in the bay." >>> 5:25, and bumping is back. that's when airlines take away your paid seat and give it to someone else. >> chris chmura is looking at it. >> reporter: uncle sam issues airlines a monthly report card. the latest one shows thousands of people over the summer were told they couldn't board their flights all because the airlines booked more people than they have seats on those planes. so what can you do about it? we turned to aviation consultant henry about it in sfrachbls he said airlines have a formula to pick who gets kicked off, starting with people who try to board last. >> get to your gate early and be ready to board when the flight is ready to board. >> reporter: we have a few more steps to protect your seat. tonight at 11:00 we'll pick apart the rest of the airlines' formula so you don't get bumped. we noticed others. tonight they'll explain w

i'm chris chmura. nbc bay area responds next. i drop off and pick up my kids from school so, i can't work early. or late. and i need to make enough to make it worthwhile. i can only work two days a week. and it can't interfere with my other job. i can do full-time. just not daytime. and i need benefits. good ones. and you know, it would be nice if you paid for my tuition. like all of it. ♪ ♪ ♪ >>> some bumping is back. >> consumer investigator chris chmura is looking into bumping and the ways to protect your seat for the holidays. >> uncle sam issues airlines a monthly report card. the latest shows a thousand people over the summer were told they couldn't board their flights all because the airlines booked more people than they have seats on those planes. so what can you do about it? we turned to aviation consultant heaviry in san francisco. he said the airlines have a formula that picks who gets bumped off start wgs those who board last. >> get ready to board early. >> we have a few more steps. tonight at 11:00 we'll pick

i am consumer investigator, chris chmura. we'll show you how, next. can you see my wall of smiles? when i first started using genesys technology i was kind of embarrased at all the love and attention i got from my customers. people are so moved by how much i understand about them. they start including me in their lives. that's helen and her friends. i arranged a wellness retreat for them. look at those ladies. such wisdom. mmm. but it's really genesys that helps me understand people and what they truly need. i'm just glad i can help. >>> now that california's eviction moratorium expired, families behind on rent could receive an eviction notice or something similar. >> if you are wondering how you respond to something like that, we have you covered. consumer investigator, chris chmura has suggestions for you. >> if you missed rent payment, you may receive something from your land lord. don't panic. also, don't start packing. eviction is a court process that could take time, lots of time. still, you have some work to do as soon as you get a notice like that. the california housing ag

i am consumer investigator, chris chmura. we'll show you how, next. let me get this straight. you've got an a.i. strategy to deliver a better customer experience, that will help us retain our customers and even grow our business? how much is this going to cost? here's the figure. 59. 59 million? no, five9. as in five9 intelligent cloud contact center. they won't just power our transformation. they'll fund our transformation. yes, yes! exactly! what are you waiting for? ♪ ♪ in business, setbacks change everything. so get comcast business internet and add securityedge. it helps keep your network safe by scanning for threats every 10 minutes. and unlike some cybersecurity options, this helps protect every connected device. yours, your employees' and even your customers'. so you can stay ahead. get started with a great offer and ask how you can add comcast business securityedge. plus for a limited time, ask how to get a $500 prepaid card when you upgrade. call today. >>> 5:24. now that california's eviction moratorium has expired families behind on their rent could receive an

i am consumer investigator, chris chmura on nbc bay area responds, next. >>> as we head to break, we want to share photos from you from kari hall and bob redell, they both posted on fleet week. you see kari there with cierra. you can see the blue angels flying across the bay bridge. if you want to see more of that, follow kari on her social media platforms, and bob's facebook as well. we'll be right back. it's 5:19. i drop off and pick up my kids from school so, i can't work early. or late. and i need to make enough to make it worthwhile. i can only work two days a week. and it can't interfere with my other job. i can do full-time. just not daytime. and i need benefits. good ones. and you know, it would be nice if you paid for my tuition. like all of it. ♪ ♪ ♪ >>> 5:22. welcome back. more than a year after her flight was canceled a bay area woman is still waiting on her refund. >> consumer investigator, chris chmura, stepped in when the airline's numbers were not adding up. >> treubgsie in oakland, she asked for a refund. six months passed and no refund. she filed a complaint w

i am consumer investigator, chris chmura. i'll show you how, next. >>> as we head to break, we want to share this photo of the medical workers, and you can see from this photo giants fans fever is well and alive. post pictures online and tag us on facebook or twitter, and we will share those during "today in the bay." can't wait to see all of the photos. make sure you tag us, and i'll see you then. it's 6:22 right now. >>> in addition to child secure packaging, dur asell. i drop off and pick up my kids from school so, i can't work early. or late. and i need to make enough to make it worthwhile. i can only work two days a week. and it can't interfere with my other job. i can do full-time. just not daytime. and i need benefits. good ones. and you know, it would be nice if you paid for my tuition. like all of it. ♪ ♪ ♪ >>> new this morning, new data on the exodus of students from san francisco schools. "the chronicle" reporting more than 3,500 students left over the past two years. that could cost the district $35 million

i am consumer investigator, chris chmura. nbc area responds, next. >> i wanted to share photos for you. this is kari hall and bob redell, and they are at fleet week. you see kari and cierra there. you can find them on facebook, instagram or twitter. we'll be right back. every single day, we're all getting a little bit better. we're better cooks... better neighbors... hi. i've got this until you get back. better parents... and better friends. no! no! that's why comcast works around the clock constantly improving america's largest gig-speed broadband network. and just doubled the capacity here. how do things look on your end? -perfect! because we're building a better network every single day. people today... they could spend half their lives over 50. that's a lot of living. so make sure the good things in life live as long as you do. this is just slo-mo karate? just slo-mo karate. the younger you are, the more you need aarp. join today. more than a year after her flight was canceled a bay area woman still waiting on her refund.

i am consumer investigator, chris chmura, on nbc bay area responds, next. >>> and you can follow kari on instagram, facebook and twitter like the rest of us. we will jump on right now. stick around. a lot more news ahead. >> see you there. >> you're watching "today in the bay." your doctor gives you a prescription. let's get you on some antibiotics right away. you could have it brought right to your door, with 1-to-2 day delivery from your local cvs. or same day if you need it sooner. but at a time like this, aren't you glad you can also just swing by to pick it up? and get your questions answered. because peace of mind is something you just can't get in a cardboard box. that's healthier made easier. at cvs. >>> new this morning, police in the south bay on the lookout for a not so friendly neighborhood spiderman and his accomplice that they say raided homes in campbell looking for tools. one man dressed in the costume, he was pulling a trash can believed to be full of stolen property. the other man was wearing a black hoodie and red gloves. if you know who they are, call campbell poli

i am consumer investigator, chris chmura. "nbc bay area responds," next. >>> halloween is just a few days away, and we want to see your babies and fur babies in their costumes. this is my guy. we love to put them on the air and make somebody smile. you're watching "today in the bay." so you have diabetes, here are some easy rules... no sugar. no pizza. no foods you love. stressed? no stress. exercise. but no days off. easy, no? no, no, no, no with freestyle libre 2, you can take the mystery out of your diabetes. now you know. sir? you know what you want to order? yes. freestyle libre 2. try it for free. take a look at next door. here are folks in the east bay already posting pictures and asking questions, what do we do here and who do you hire? we have a couple reasons to fix a leaky roof, and some are obvious but some raised eyebrows. one, you don't want it to spread. and you don't want mold to grow there. three, dragging your feet might jeopardize whether homeowners insurance might pay for repairs. >> water is one of the di

i am consumer reporter, chris chmura. we will have answers coming up, next. >>> and then kari hall here, a getaway with her husband here? what is that like? i don't know. keep up with kari on twitter, instagram and facebook. you're watching "today in the bay." >>> good morning. for most people the bottom line answer is, no, your homeowners insurance policy does not cover flood damaging, and you must buy a separate policy. most california homeowners and renters do not buy flood insurance. we checked. only 204,000 california properties have flood insurance. if this weekend's flooding convinced you to get flood policies. uncome sam sets the rates so every agent should quote you the same price. e the policies may not take affect up to 30 days, so as these rainstorms after the wildfires, you want to get that coverage as soon as possible. >> you can go the our website or call it for more information. >>> we are one step closer for vaccines for kids. the major meeting, happening right now. >>> in just a few days' time, millions

i am consumer investigator, chris chmura. nbc bay area responds, next. >>> cute there, right? are you dressing your pup up this halloween? if you are, take a picture and share online, and we will air them here. tag us on facebook, instagram or twitter. you just might see your pup right here, and even your cat. we'll be right back. >>> good morning. neither little goblins or big monsters frighten us. david in redwood city was looking for a voucher, and we he found it he said the money disappeared. the store investigated and mailed david a new $32 gift card. and then a 500 credit card payment withdrawn from his account. for months a dead end, nothing changed. well, we resurrected his dispute. the credit card company returned his 500 bucks. when a company turns zombie on you, go to nbcbayarea.com and click responds, or call us, 888-996-tips. >>> we are tracking your top stories including -- >> good morning, i am cierra johnson in san francisco. coming up, outside lands is back, and i'll break down in term of what you need to know like getting there and what you need to know, next

i am chris chmura. we have some answers, next. for most people the bottom line answer is no, your typical homeowners or renters insurance policy does not cover flood damage. if you want protection from flooding you must buy a separate policy that the government's national insurance sells. only 200,000 california properties currently carry a flood insurance policy out of over 14 million housing. that's 98.5% that do not. do research at floodsmart.gov. uncle sam sets the rates so every agent should quote you the same price. >> it's important to do it right away because policies generally don't take effect until 30 days, so you want to get that coverage in place as soon as possible. >> if you have questions or concerns, let us know by calling us or going to our website. >>> parents everywhere are watching a very important meeting by the fda. >> the fda panel meeting right now, possible approval for vaccines for the youngest school-aged children. what that means as far as how soon they can get their shot. >>> another hurdle cleared th

i am consumer investigator, chris chmura, and we will show you how our viewers are sounding off to uncle sam. >>> and we are celebrating heritage month, and here are my little ones. it's part of a two-way bilingual program, and this is a picture of these two when they were itty bitty. you are watching "today in the bay." every single day, we're all getting a little bit better. we're better cooks... better neighbors... hi. i've got this until you get back. better parents... and better friends. no! no! that's why comcast works around the clock constantly improving america's largest gig-speed broadband network. and just doubled the capacity here. how do things look on your end? -perfect! because we're building a better network every single day. >>> good morning. yeah, we do enjoy scoring refunds and keeping track of every penny, we are up to 5.7 million bucks. sometimes, for example, we just ran a story about how many cruise ships are stuck at the docks because of covid-19 and yet many passengers have not been able to get a refund for the exertions they paid for in advance. we talked about

i'm chris chmura. nbc bay area responds, next. >>> cute pups there definitely in the halloween spirit. if you have pictures of your pups or your kids or your cat, share them with us at nbcbayarea.com. we're going to post them on air. make sure when you post them, you tag us @nbc bay area. in business, setbacks change everything. so get comcast business internet and add securityedge. it helps keep your network safe by scanning for threats every 10 minutes. and unlike some cybersecurity options, this helps protect every connected device. yours, your employees' and even your customers'. so you can stay ahead. get started with a great offer and ask how you can add comcast business securityedge. plus for a limited time, ask how to get a $500 prepaid card when you upgrade. call today. i drop off and pick up my kids from school so, i can't work early. or late. and i need to make enough to make it worthwhile. i can only work two days a week. and it can't interfere with my other job. i can do full-time. just no

i am nbc consumer reporter, chris chmura. "nbc bay area responds" is next. >>> this is my guy, cole. he was a beanie baby last year. send us pictures of your kids, your dogs, costumes, and us @nbcbayarea.com on twitter, instagram and facebook. if you're working from home, you're probably driving less. maybe a lot less. at metromile, we think you should be paying less for your car insurance; a lot less. and paying less doesn't mean getting less. with metromile's per-mile pricing... what you pay is based on how many miles you actually drive. so, you can enjoy reliable, high-quality car insurance... at a delightfully different price. get your free quote at metromile.com. ever wonder how san francisco became the greenest big city in america? just ask the employee owners of recology. we built the recycling system from the ground up, helping san francisco become the first city in the country to have a universal recycling and composting program for residents and businesses. but it all starts with you. let's keep making a differene t

. >> our own chris chmura traveling and tweeting about the delays three hours ago. he said another rough day for southwest air. lots of red on the boards at tampa international airport. so we will continue to follow this story to see if all those flights will be up and running again today. >>> uc berkeley police are investigating what they are calling a hate crime. officers are not releasing much information, only saying a car was vandalized in a way that qualifies as a hate crime, and the destruction of the car was likely motivated by bias. it happened on friday in the berkeley hills. anybody with information is urged to come forward. >>> changes are on the way to children sections of large department stores. governor newsom signed a law that makes california the first state to require a gender neutral section. retailers with more than 500 employees must display things like toys and child care items engender neutral ways. separate boys and girls sections will still be there. the rule does not apply to clothes. lgbtq advocates say traditional marketing methods press

. >> chris chmura shows us how to get your money back. >> right now the housing and urban development department have millions of dollars for thousands of people who overpaid their mortgage insurance. specifically these refunds are for people who had federal housing authorities all the way back to the 70s. hud's website has a simple search page. if you don't get results using your current address, use any address where you previously owned a home. if you find your name, the next step is to call hud and claim your cash. here's the number, 800-697-6967. the office is open from 8:30 a.m. to 5:00 p.m., eastern time. after that expect official paperwork to prove who you are, and then eventually a payment. there are companies out there that are called tracers that grab this data and offer to get you a refund for a finder's fee. you can do it yourself, just follow the steps. >> put some money in your pocket. >>> coming up next, the top stories we are following for you. doctors preparing to offer covid vaccinations for children five years old and older. >> when parents can expect the shots to

i am consumer investigator, chris chmura, about stalled refunds. that's next. >>> here's a picture of my little girls. so great to keep them involved in our culture through their school. there's a two-way bilingual program. here's a picture from when they were much smaller. learn more about hispanic heritage month on my facebook page. i'm morgan, and there's more to me than hiv. more love, more adventure, more community. but with my hiv treatment, there's not more medicines in my pill. i talked to my doctor and switched to fewer medicines with dovato. dovato is for some adults who are starting hiv-1 treatment or replacing their current hiv-1 regimen. with just 2 medicines in 1 pill, dovato is as effective as a 3-drug regimen... to help you reach and stay undetectable. research shows people who take hiv treatment as prescribed and get to and stay undetectable can no longer transmit hiv through sex. don't take dovato if you're allergic to its ingredients or if you take dofetilide. taking dovato with dofetilide can cause serious or life-threatening si

i am consumer investigator, chris chmura. nbc bay area responds, next. >>> make sure you follow me. this behind the scenes look of the sports cast, and it's always fun when we get on facebook, right? follow me on facebook, instagram and twitter. always having a lot of fun out there, getting a little behind-the-scenes of what is happening here. much more ahead for you this morning here on "today in the bay." let me get this straight. you've got an a.i. strategy to deliver a better customer experience, that will help us retain our customers and even grow our business? how much is this going to cost? here's the figure. 59. 59 million? no, five9. as in five9 intelligent cloud contact center. they won't just power our transformation. they'll fund our transformation. yes, yes! exactly! what are you waiting for? ♪ ♪ >>> 5:26. nbc bay area responds to two people that had trouble helping their parents get some money back. >> good morning, many cases we respond to come from people looking out for loved ones, like raw shell in livermore. she tried to cancel her mom's gym membership. mom is

. >> consumer investigator, chris chmura, could show you how to get your money back. >> right now the housing and urban development department has thousands of dollars for those that overpaid their mortgage insurance. hud said it tried to track people down, but when it can't find you it puts the money in a file. the search is instant. if you find your name, the next step is to call hud and claim your crash. here's the number, 800-697-6967. the office is open from 8:30 a.m. to 5:00 p.m. eastern time. if you call after-hours, leave a message and expect a callback. now a word of warning. hud says there are companies out there called tracers that grab this data and offer to get you your refund for a finder's fee. can you do it for free yourself, just follow these steps. >> thanks so much, chris. once again, here's the qr code to look for a hud refund. point your smartphone at it and it should take you to the hud search page. >>> and then the countdown from the beijing winter olympics from greece. this happened at the temple where the games were initially born 2,500 years ago. but this mor

i am consumer investigator, chris chmura. "nbc bay area responds" is next. >>> and then i wanted to show these pictures with you, these pups dressed up for halloween. if you have a pup dressed up for halloween, we want to see your pictures. tag us on instagram, facebook and twitter. you might see your pictures right here on "today in the bay." we'll be right back. in business, setbacks change everything. so get comcast business internet and add securityedge. it helps keep your network safe by scanning for threats every 10 minutes. and unlike some cybersecurity options, this helps protect every connected device. yours, your employees' and even your customers'. so you can stay ahead. get started with a great offer and ask how you can add comcast business securityedge. plus for a limited time, ask how to get a $500 prepaid card when you upgrade. call today. >>> welcome back. when companies are up to their old tricks, our consumer team treats viewers to expert help to get that money back. >> we have recent cases where we knocked

i am consumer investigator, chris chmura. nbc bay area responds, next. >>> follow me on facebook and get a behind-the-scenes look at our newscast. i was hosting facebook live there, answering questions and talking to people. follow me on facebook, instagram and twitter. you never know what you are going to see. much more ahead for you this morning on "today in the bay." ♪ i see trees of green ♪ ♪ red roses too ♪ ♪ i see them bloom for me and you ♪ (music) ♪ so i think to myself ♪ ♪ oh what a wonderful world ♪ >>> 6:24 this morning. much needed relief appears to be getting closer when it comes to san jose's state's housing crunch. the planning this week approved a 20-story high-rise development called the mark one block from campus. that will provide more than 200 units and will house about 850 students, provided the city council approves it, construction should start next year and be finished by the fall of 2024. >>> nbc bay area responds to two people that were trying to help their parents get money back.

i am consumer investigator, chris chmura. nbc bay area responds, next. >>> good morning. timothy in danville paid $489 for a 4 terabyte drive right here, and that's what the drive just had 256 gigabytes. that's 6% of the storage he purchased. he set up best buy that set up a return. timothy sent that drive back and they sent it back to him. no refund. best buy said the serial numbers between the two drives didn't match. timothy called best buy but he could not get a call back so asked us to step in. a week after we contacted best buy timothy got a credit for $489. we reached out to best buy for comment but did not get a response. when you make a return companies might make sure the serial number is the same on the product and the packaging. so when you buy something, take time to make sure the serial numbers match, and if they don't take pictures or videos and contact the store right away. you can contact us online at nbcbayarea.com/responds, or call us. >>> staggering new numbers on the shipping backlog on california shipping ports. there could be half a million containe