i'm consumer investigator chris chmura. nbc bay area respond next. >>> i'm chief meteorologist jeff ranieri tracking some dropping temperatures. we will let you know about the cooldown for tomorrow and where the rain is headed coming up in about six minutes. (music) ♪ i think to myself ♪ ♪ what a wonderful world ♪ (music) ♪ i think to myself ♪ ♪ what a wonderful world ♪ >>> some new rules for doordash and grubhub. ni law requires these disclose how much they're charging you and how much they're charging restaurants. the new law takes effect on january 1st. it requires these companies to show restaurants and customers an itemized cost breakdown of every transaction. it also bans the companies from charging customers more than the price the restaurant lists in the app. the apps now have to give delivery drivers their tips in full. this is all to combat the hidden fees that delivery companies were charging, causing restaurants and people to lose money. >>> well, nbc bay area respond to an east bay man who had t

i'm consumer investigator chris chmura. we'll show you how, next. >>> i'm chief meteorologist jeff ranieri. temperatures have dropped big, big drops in the north bay to 20 degrees. we'll talk about cold air ahead in about eight minutes. >>> tonight some people at walnut creek who are facing eviction are calling on the city council to pass stronger tenant protections and harassing ordinance to keep them safe. that meeting begins in a half hour from now at 6:00 p.m. this is a follow-up to a story our investigative unit brought last week. one of those residents was a single mother. she was just served another 60-day eviction notice yesterday. the new landlord has been trying to kick them out since may even though they've paid rent and an eviction moratorium was in effect. contra costa county's moratorium ended last week. we reached out to the landlord several times. we have not heard back. >> now that california's eviction moratorium have expired, families who are behind on the rent might receive an eviction notice or somethin

i'm chris chmura. i'll show you how next. >>> and we're tracking quite a few changes heading our way the next 24 hours. first up tomorrow, a chance of showers followed by more north wind and unfortunately more fire danger for parts of the bay area. the timeline when we come right back. working at recology is more than a job for jesus. it's a family tradition. jesus took over his dad's roue when he retired after 47 year. now he's showing a new generation what recology is all about. as an employee-owned company, recology provides good-paying local jobs for san franciscans. we're proud to have built the city's recycling system from the ground up, helping to make san francisco the greenest big city in america. let's keep making a differene together. we're all ready for a real vacation. one where you can sip tropical drinks with fruity garnishes, without having to get up. a vacation where you don't have to sweat the small stuff, like rummaging for room keys. and a vacation where drinks and wi-fi that's fast

>>> they tried to save their parents cash but kept run into road black i'm chris chmura. nbc bay area responds next. >>> watching a beautiful friday evening under way san francisco in the mid-70. ged ready for a summer-like start to the weekend but the first in a series of rain chances will finish the upcoming weekend. a closer look at the impact when we come right back. ever wonder how san francisco became the greenest big city in america? just ask the employee owners of recology. we built the recycling system from the ground up, helping san francisco become the first city in the country to have a universal recycling and composting program for residents and businesses. but it all starts with you. let's keep making a differene together. working from home means driving less, and now paying less for car insurance. with metromile's per-mile pricing... your rate is based on how much you actually drive. isn't that delightfully different? get your free quote at metromile.com. >>> we want to update our breaking news that we have been covering throughout the hour. this ac transit

let's turn to consumer investor chris chmura. >> good friday. we enjoy scoring refunds and keeping track of every penny. we are up to $5.7 million by the way. sometimes our goal is a call for action. for example, we just recently ran a story about how many cruise ships are stock at the dock because of covid-19. and yet many passengers have not been able to get their refunds for excursions they paid for in advance. we told but a federal proposal to require that the cruiselines give people refunds. here's the call for action. we explained how your voice matters, and you can voice your opinion. viewers then responded. seasons our story, dozen of new comments flooded the federal maritime commission including one from joe's never gilroy. he saw our story then told the commission how his money has been stuck between the cruise line and a booking agency. here's what he said. there needs to be a rule that applies to third parties such as event planners, not just cruiselines. that's good input. by the way, our team took joseph's case. we are going to try

i'm chris chmura. nbc bay area responds next. >>> i'm chief meteorologist jeff ranieri tracking three different storm systems this week. i'll let you know more about the rainfall totals and when the worst could hit coming up in about eight minutes. ever wonder how san francisco became the greenest big city in america? just ask the employee owners of recology. we built the recycling system from the ground up, helping san francisco become the first city in the country to have a universal recycling and composting program for residents and businesses. but it all starts with you. let's keep making a differene together. ♪ i see trees of green ♪ ♪ red roses too ♪ ♪ i see them bloom for me and you ♪ (music) ♪ so i think to myself ♪ ♪ oh what a wonderful world ♪ ♪ ♪ bong! ♪ bong! >>> nbc bay area responds to a mom who needed her refund rescue. >> our consumer investigator chris chmura tells us how they made a splash. i'm guessing this is a pool-related case. >> they paid watch the pool

i'm chris chmura, nbc bay area responds, next. >> the news at 5:30 starts right now. good evening and thanks for being with us. i'm raj mathai. >> and i'm janelle wang. we begin with breaking news we've been tracking all afternoon. the oakland police chief is speaking right now. he's giving an update on a deadly shooting involving a retired police officer this afternoon. this live news conference just got under way a couple of minutes ago. this is what happened earlier today. a retired opd captain was shot around 1:00 while getting gas just north of downtown oakland. investigators say he shot and killed another gunman. that retired officer is now recovering and undergoing surgery at highland hospital. we are following the police chief's news conference and of course we'll take notes and bring you updates during our 6:00 newscast. >>> also tonight, the fbi confirming the remains found in a florida wildlife preserve are those of brian laundrie. he's the fiance of gabby petito. authorities used dental records to confirm the identity. law enforcement searched the reserve

our consumer investigator chris chmura has handy tips for you. go to nbcbayarea.com/investigations. >>> speaking of chris. each week he and our consumer team helps chase down elusive refunds. >> chris shows us who recent cases where viewers requested our expertise. >> let's start in santa rosa. this woman's new refrigerator was leaking water are the condenser. the technicians who went to her house couldn't fix it. she was stuck. she called our correspondent. the manufacturer then refunded her $1100, exactly what she paid for the faulty fridge. the lessan here, when you have problems with a new purchase stands up for your warranty rights. chris in pleasanton asked for help with his internet provider. he canceled a family member's service more than a year ago bee recently noticed monthly charges to his credit card never stopped. he got nowhere with customer services and asked us to take a look. the company said chris didn't fully cancel but compromised with a $236 refund. chris took it. check your credit card statements each and every month. >>> ma

i'm chris chmura on nbc bay area responds, next. >>> i'm chief meteorologist jeff ranieri. lots of blue sky with us today but we've got two more storms on the way. i'll have full details coming up in ten minutes. shoot. what's wrong? i think i'm down to my last inhaler. don't worry. you can refill it and get it delivered using the kaiser permanente app. smart. refill most prescriptions online and get delivery for no cost. working from home means driving less, and now paying less for car insurance. with metromile's per-mile pricing... your rate is based on how much you actually drive. isn't that delightfully different? get your free quote at metromile.com. >>> nbc bay area responds to a man in the north bay stuck between the airline and his credit card company. >> consumer investigator chris chmura and his team stepped in to tackle a billing error. >> here's what happened. he booked flights to paris, price $1252. here's the thing. he says his chase credit card rejected the transaction and told him try again. lo and behold, two charges appeared on his statement. bottom line,

i'm consumer investigator chris chmura, nbc bay area responds next. >>> i'm chief meteorologist jeff ranieri tracking that strong storm for sunday. i'll have the latest on the flash flood watch and the totals that are off the charts. working from home means driving less, and now paying less for car insurance. with metromile's per-mile pricing... your rate is based on how much you actually drive. isn't that delightfully different? get your free quote at metromile.com. >>> former new york real estate millionaire robert durst has been charged with murdering his first wife. kathy durst vanished nearly 40 years ago, her body never found. she was declared legally dead in 2017 at the request of her family. earlier this month robert durst was sentenced to life in prison for killing susan berman last year. police claim that berman helped durst cover up his wife's murder and was about to confess her role to police, and that's when robert durst shot and killed her as well. >>> a former associate of rudy giuliani has been found guilty of campaign finance charges. lev parnas was convicted of usin

our consumer investigator, chris chmura has put together a step by step video that walks you through the process. head to nbcbayarea.com/howto. >>> no answers yet, that's the message from investigators in mariposa county, working to figure out what killed a family of three in the sierra national forest. you may remember when the family and their dog went missing after going for a hike in mariposa county. their bodies were later found near the south fork of the mer said river near devil's gulf. it's unsure how they died, but it was treated as a hazmat scene. they've done many toxicology reports but are waiting on additional findings. they haven't ruled out heat exposure or toxic algae, they've ruled out lightning, carbon monoxide, carbon dioxide, drugs and suicide. we take you to the golden gate bridge where traffic is flowing. protesters brought cars to a halt around 7:00 a.m. immigration advocates stopped traffic to call on the u.s. nat to work on legislation that provides a pathway to citizenship for undocumented immigrants. the chp says at least four people were arrested and five

chmura breaks down what you can do to help with cleanup and when insurance applies. ever wonder how san francisco became the greenest big city in america? just ask the employee owners of recology. we built the recycling system from the ground up, helping san francisco become the first city in the country to have a universal recycling and composting program for residents and businesses. but it all starts with you. let's keep making a differene together. ♪ i see trees of green ♪ ♪ red roses too ♪ ♪ i see them bloom for me and you ♪ (music) ♪ so i think to myself ♪ ♪ oh what a wonderful world ♪ >>>okay, check it out. the storm last night, not so great for the carnival at the alameda county fairgrounds. they did close the fair last night, so no one got hurt except the pop-up tents. the fair's normally in the summer but got pushed back to the fall because of covid. all good, the fun isn't over. they cleaned up the mess and opened the fair back up to run through halloween. we showed you flooding all over the bay area. what happens when the flooding actu

i'm chris chmura, nbc bay area responds, next. >> the news at 5:30 starts right now. good evening and thanks for being with us. i'm raj mathai. >> and i'm janelle wang. we begin with breaking news we've been tracking all afternoon. the oakland police chief is speaking right now. he's giving an update on a deadly shooting involving a retired police officer this afternoon. this live news conference just got under way a couple of minutes ago. this is what happened earlier today. a retired opd captain was shot around 1:00 while getting gas just north of