the news continues here on al jazeera after "inside story." i will be back at the top of the hour. . ♪ >> will facebook, -- no facebook, instagram, or what's up for 12 hours. facebook blames a technical glitch. are we too reliant on social media to communicate and do business? has facebook become to powerful? this is "inside story." ♪ adrian: hello, welcome to the program. i'm adrian finighan. . facebook is the world's biggest social media network by far. it connects to 3 billion people, nearly 40% of the global population. many use instagram and whatsapp as well, both owned by facebook. but for several hours monday, no one could communicate or share content on the company's platforms. facebook apologized and blamed a technical glitch. this is the latest trouble for the tech strand. a former employee has raised concerns about privacy and misinformation. first here's roslyn jordan in washington. reporter: for billions of facebook customers, no likes, no in-store moment, no worldwide phone calls or messaging. facebook's chief technology offi