tv Katy Tur Reports MSNBC November 8, 2021 11:00am-12:00pm PST
once again welcome here in the states after covid robbed travel-related businesses in the u.s. of an estimated $300 billion and 1 million jobs. airlines warning of long lines and delays with international visitors expected to arrive in droves. for so many, this is a moment that's long overdue. >> facetime and whatsapp video calling has been really lovely to keep in contact. but it's not the same as seeing each other physically. meantime, the message from more than two dozen states to the white house is, see you in court. the administration is preparing a legal defense after a federal appeals court blocked a new vaccine mandate that would impact nearly 100 million americans. and now dragged into the political debate over vaccines, a friend of a feathered and fictional variety. big bird, who revealed the news that since he is 6 years old, he
got his shot, sharing on twitter that his wing felt a little sore but he was keeping himself and others healthy. conservatives were up in arms about that. texas republican senator ted cruz called it government propaganda for your 5-year-old. even as plenty of children between the ages of 5 and 11, newly eligible to get vaxed, seemed pretty happy about it. >> i want to be free from covid. i've had it once, and never again, never again, never. >> i got it on my left arm, so with my right arm i can draw now. >> that little boy seems to have his act together. but misinformation machines continue to operate, thanks to adults who ignore the science. football analysts and plenty of others ripping into green bay quarterback aaron rodgers this weekend for not protecting his fellow players, coaches, and staff, misleading people about his unvaccinated status, or, as hall of famer terry bradshaw
sees it, lying. >> unfortunately we've got players that pretty much think only about themselves. and i'm extremely disappointed in the actions of aaron rodgers. >> joining me, nbc news correspondent rehema ellis, nbc news senior business correspondent stephanie ruhle, and dr. peter hotez, great to see all of you. steph, let me start with what we're seeing at airports. the pent-up demand is tremendous. i saw three days after the announcement, american airlines saw a 66% increase in bookings from britain. so what is this going to mean for cities including places like new york, l.a., miami, big tourist hubs? how big a deal is this? >> reporter: it's huge. think about the last year, the year that wasn't in terms of tourism. according to the u.s. tourism association we lost $500 billion
in revenue. and about $60 billion in sales taxes. we didn't get any of that. when you think about cities like new york, a major hub, especially think about the amount of tourists that come here around the holidays, we lost 90,000 jobs. it's not just the biggest cities. you have smaller cities, you have cities on the border of mexico that are dependent on getting those tourists to come across the border. a year without that has caused a huge amount of money in terms of revenue, in terms of tax dollars and jobs. while we've seen jobs start to come back in the last month around hospitality and tourism, it's going to be big going forward because we're coming from a very low place. >> rehema, let's talk about something else here. we have business, we have tourism. also just an awful lot of folks who wanted to see family. talk about some of the long-awaited reunions and what things are looking like at the airport today.
>> reporter: this looks like joy at the airport today. granted, these devices have allowed us to zoom in touch with one another for a long time but nothing beats the feeling of being able to embrace the people you love. i want to get right to it, i want you to hear some of what they said about what happened when they saw each other today. take a listen. when was the last time your mom got to see her grandchild? >> since last year, 2019. >> it's very important to us, a family member, you know? we are really proud to be here. >> reporter: another man told me he hasn't seen his father in six years, who was coming from india. this was a joyous occasion. whale another man, he was here with his wife who was seeing the grandmother of this baby that
she hadn't had an opportunity to see. and he was beaming. you know that old saying, chris, happy wife, happy life? he's about to be very happy in his life right now because his family is united. >> i love the guy carrying the flowers. dr. hotez, the eu has been open to americans for months. systems have been in place for months to check vaccination status and covid test results for people coming into the u.s. including american citizens. it caused a strain, particularly between the eu and the united states, people were unhappy to wait. is this something the u.s. could have done a lot sooner, or better safe than sorry? >> you know, i don't think this really -- the travel bans really had much of an impact. and they really haven't, this entire pandemic. it started from the very beginning when we were focused on doing a travel ban from china and the virus had already come into new york city, that caused a horrible pandemic from
southern europe. so travel restrictions and bans historically have not worked. they haven't worked in this pandemic. and look, let's face it, over the summer, the united states was ground zero for the covid pandemic, it was the worst affected part of the world. so what are they doing by restricting travel at this point? as long as people are fully vaccinated, i think this could have happened sooner, but at least it's moving forward. >> and people are coming in droves. stephanie, it isn't just tourists or family members who are excited. it's a lot of people who have business interests here. i talked to a realtor in new york city who has lost those foreign buyers. you can talk to someone who runs a business that depends on americans as customers. talk about foreign investment and how it was weighed down. >> reporter: foreign investment was way down at the height of covid but it's definitely making a comeback.
you have to remember, it's been a global pandemic. the united states still remains a top destination in terms of foreign investment. we don't have as big of a lead as we once did. you bring up real estate. real estate is an interesting one. while normally there are loads of foreign investors, especially in places like new york, l.a., and san francisco. we didn't have as much during covid. but what we did have were a ton of u.s. buyers. so when those foreign investors start to come back in, the united states, as much as it relates to real estate, might not be as cheap as they normally thought it was. >> dr. hotez, can we talk about big bird? because frankly, what big bird had to say on twitter was nothing new. big bird was helping kids deal with some scary things like getting a vaccine decades ago. this isn't political for them, this is "sesame street" doing what it does really well, which is helping kids. help us understand, take the politics out of it, what the decisionmaking really is for parents right now.
what are the sort of things they should be looking at? >> first of all, what big bird said is not propaganda, it's health education. >> it's truth. >> there is a difference, what's propaganda is when you say that the president is using vaccines to gain entry into your home and then he's going to take away your guns and your bibles. that's what propaganda is. big bird is not propaganda. so what parents need to know is that this covid-19 epidemic hit children in unprecedented numbers. we had a massive wave of pediatric hospitalizations across the south, a five-fold rise in hospitalizations. for the first time, we had pediatric intensive care unit admissions. in addition, we have now studies showing that one in seven kids who gets covid has long covid symptoms lasting more than 15 months. and that's what parents need to know and why they need to get their children vaccinated. it's to improve their quality of life and save their lives.
and that is not propaganda. >> let me ask you really quickly, there's talk about now that kids are getting vaccinated, lifting mask mandates in school. what should be the criteria in your mind for making a decision like that? >> it's all about the level of community transmission. and even though everyone's kind of high fiving themselves, saying we're finally out of this, when you really look at the numbers, now it's stuck, it's plateaued and still at a pretty high level. it's not really going down fast enough at this point. so if it is going down, it's going town with a long tail. we're still seeing places like colorado get overwhelmed with intensive care unit admissions. and so this is still not a time to be letting down our guard. once we can bring this virus back down to something that resembles containment mode, by all means, i think we can start lifting those kinds of restrictions. i wouldn't do it right now. we still have only vaccinated about half the country. that means half the country is unvaccinated. there's still a screaming high
level of virus transmission across the country. >> rehema ellis, stephanie ruhle, our thanks to you. dr. hotez, you're going to stick around. we want to talk more about the politicizing of vaccines and the unrelenting flow of misinformation. it's now roiling football, with the nfl investigating star quarterback aaron rodgers of the green bay packers. he is not vaccinated. nbc's stephanie gosk has more. >> reporter: hey there, chris. this was a big match jun between the green bay packers and kansas city chiefs on sunday. all eyes on new by quarterback jordan love. when he was drafted a year ago by the green bay packers the expectation was he would eventually replace aaron rodgers but on sunday he was forced to play. the team lost and rodgers is under fire. he missed his team's game
against the chiefs sunday after testing positive for covid. >> aaron rodgers has every right not to be vaccinated. but if you do, as the leader, you have to make sure you don't hit that covid list. >> it would have been nice if he had just come to the naval academy and learned how to be honest. [ cheering ] learned not to lie. and unfortunately, we've got players who pretty much think only about themselves and i'm extremely disappointed in the actions of aaron rodgers. >> reporter: rodgers remains under a league-mandated ten-day quarantine. the league is still investigating whether the packers and their qb broke the league's rules. >> i believe in the ability to make choices for your body, not acquiesce to some woke culture. >> reporter: rodgers acknowledged on friday that he never took one of the three authorized covid vaccines, saying he's allergic to an
ingredient in the pfizer and moderna shots and was concerned about side effects from j&j. he also opened up about this exchange at an august press conference. >> are you vaccinated and what's your stance on vaccinations? >> yeah, i'm immunized. >> reporter: the 37-year-old maintains he was telling the truth. >> my plan was to say that i have been immunized. it wasn't some sort of ruse or lie. it was the truth. >> reporter: rodgers admits he took monoclonal antibodies and ivermectin. the fda has repeatedly warned against taking the drug for covid because of the risk of serious illness. >> health is not a one-size-fits-all for everybody. >> reporter: rodgers revealed he consulted with podcaster joe rogan who also admitted to taking ivermectin. one day after the interview, rodgers and previa health ended
their relationship. prevea released a statement says it encourages people to become vaccinated against covid. hours later, rodgers received the "snl" treatment. >> i never lied. i took my teammates into a huddle, got their faces three inches way from my wet mouth, and told them, trust me, i'm more or less immunized. go team. >> reporter: the green bay packers could be facing some fines, hundreds of thousands of dollars in fines potentially, and they could in an extreme case lose a draft pick. as far as aaron rodgers, he could face fines as well and the extreme for him would be suspension which the league could do although it doesn't look look like at this point. we reached out to the nfl and the green bay packers for comment, they didn't get back to us. rodgers is done with quarantine next saturday so he could be on the field against the seattle seahawks on sunday, chris. >> they lost without him, let's see. stephanie, thank you. back with me, dr. peter hotez. we're talking about one of the
biggest stars in the game and a league that at least made a show of standing tough to keep players, staff, everybody involved safe. so i wonder how important you think it is, what they ultimately decide to do, what the consequences might be for rodgers, potentially i guess the packers organization. do they have to stand up and back up what they said they would do? >> you know, chris, i see two problems in what's happened over the last few days. problem number one is this. we've now lost 150,000 americans who were unvaccinated to covid-19 since june 1. 150,000 lives that were needlessly lost whose lives could have been saved if they had been vaccinated. but because they succumbed to the kind of misinformation, disinformation, and what i now call antiscience aggression being espoused by people like aaron rodgers and others, that's not woke culture. this is antiscience aggression and it needs to stop. i think my second point is the
fact that more or less what we should realize is that aaron rodgers is the face of the national football league when it comes to covid vaccinations, just likekyrie irving is the face of the national basketball association. the reason there's so much attention to aaron rodgers and kyrie irving is because of the silence from the nba and the nfl. the owners, the players, the unions, have not stepped up to say we have to help vaccinate the country. there is a vacuum in the moral leadership. because if that were in case, who cares what aaron rodgers or kyrie irving says? >> beyond putting those he came in contact with at risk, he does this interview touting unproven and disproven treatments. are we at a stage, dr. hotez, where if you're going to believe
that stuff, those lies, that misinformation, you're going to believe it? or is it a problem in the bigger picture, are there still people who look at a kyrie irving or who look at an aaron rodgers and say, you know what, maybe i really don't need to get vaccinated, maybe i should try ivermectin. >> no, it's clear the latter. and chris, we're not out of this yet. we've just lost 150,000 americans to antiscience disinformation which is now one of the leading killers of people in america who are refusing to get vaccinated. 150,000 since june 1. but guess what, we're scheduled to now, at the end of the year, to lose another 50,000 americans to antiscience aggression and disinformation. we don't have to go there. and this is why we need our leaders, we need the nfl, we need the nba, to take a more proactive role in saying no, we're going to help the country. just like was done in polio in 1955. and they're not doing that.
and that vacuum allows the wing nuts to step up and spout antiscience disinformation. and that's what's getting the headlines. >> important stuff, still. dr. peter hotez, thank you as always, appreciate it. and still ahead, growing stories on music star travis scott and the team behind that concert that turned deadly in houston. big win for president biden. the biggest infrastructure package since eisenhower. and that social spending bill, seemingly, seemingly on track for passage. but can democrats reap political rewards? and if you've been waiting longer for that food delivery or wondering why your hotel service isn't up to snuff, there is a good reason for it. we'll tell you why. you why with rybelsus®. ♪ you are my sunshine ♪ ♪ my only sunshine... ♪ rybelsus® works differently than any other diabetes pill
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a criminal investigation is now under way and rapper travis scott and concert organizers now face multiple civil lawsuits after that deadly stampede at the astroworld music festival in houston. eight people were killed including a 14 and a 16-year-old. many more were injured friday as the crowd surged when scott took the stage. disturbing videos show people in the crowd screaming for help even as the show continued for 40 minutes after the city declared it a mass casualty event. nbc's morgan chesky shows what happened. >> reporter: with an estimated 50,000 people in attendance, police say a sea of fans rushed
towards the stage just minutes into scott's friday night performance. >> you couldn't breathe. everybody was so crushed up on you. >> reporter: the surge killing eight people, all under the age of 30. the youngest, just 14 years old. video showing desperate fans climbing onstage to beg for help. >> morgan chesky is with us now from houston. look, a lot of people are looking at a lot of videos that are out there showing that people were trying to get the attention of folks onstage to show something was wrong. tell us the very latest. what do we know, where is the investigation right now? >> reporter: chris, it is very active. we know that police have been interviewing hundreds of people who were at the concert. they're utilizing all the video shared on social media taken at the concert to look at as many different angles as possible to try and pinpoint that moment when this concert took a deadly turn, and you have this massive
crowd, upwards of 50,000 concertgoers when were there when this took place. when asked about it, the police chief said it was because of the sheer number of people that it took so long to get this cleared, this area cleared before it was finally shut down. as you mentioned, about 40 minutes after the first initial reports started to come in. we do know that right now they are calling this a criminal investigation. but no formal charges have been filed. they're saying both travis scott and live nation, the festival organizer, are both cooperating with this investigation. on his part, scott and his girlfriend kylie jenner who was also at the concert, said they were not aware of any of the deaths until after the concert concluded. in the meantime it has remained a crime scene, and despite this being a popular venue, investigators remain here on the scene. the fbi has now joined in the investigation to try to find out what caused this fatal surge in the crowd. and in addition to that, there
is another investigation ongoing, chris. a security guard that felt a prick in the neck, fell unconscious, and had to be revised using narcan, a drug used to bring back people who have had drug overdoses. right now that's the only instance we've heard of that but authorities said it did appear his neck had been pricked by what looked like a syringe. >> a lot of questions whether they had enough medical personnel on scene. so much to dig into. morgan chesky, i think you'll be there for a while, i'm sure we'll talk to you again soon. thank you. up next, new developments and high drama in courtroom in georgia in a case involving three white men accused of killing ahmaud arbery. several big wins for president biden, potentially at least another one on the way. but is his political standing headed for an equally big turnaround? they need is a bike and a full tank of gas. their only friend? the open road.
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fan out across the country to celebrate a major achievement of his presidency, delivering one of the largest investments in generations to restore crumbling u.s. roads, bridges, and other physical infrastructure including broadband. and he got it done with a bipartisan vote. now, democrats are hoping that momentum around the bill will translate into political gains, with the 2022 midterm elections exactly one year from today. and as president biden's approval rating tumbles to 38%, that's from a new "usa today" poll. joining me now, nbc news correspondent mike memoli, punchbowl news reporter john bresnahan, and playbook co-author eugene daniels. my read is that an awful lot of folks running for reelection next year think this is awfully good news for them because there's jockeying to see who can
be there at the signing and have their picture taken so they can use it in ads. tell us what we know about that and where we are with all of this. >> yeah, you can certainly be sure that the president can't wait to sign this piece of legislation into law. but he'll wait a little longer if it means a bigger party. that's what we're waiting for, congress, members of the house and senate, especially those who sponsored this bill, to come back to washington and join the president, maybe a location outside the white house. this is an achievement the president has so badly needed. we've talked about the need for him to get a win and now they have it. pete buttigieg is also going to be a big part of the white house sales effort. we'll see the president traveling to baltimore on wednesday. you'll see pete buttigieg, secretary transportation, doing a lot of ribbon cuttings, wearing a lot of hardhats across the country. we'll see other members of the cabinet doing the same, deb
haaland in interior, jennifer granholm from the energy department, michael regan, the epa administrator, talking about replacing lead papers across the country. this is what the white house thinks will be most politically successful. remember when the senate passed the bipartisan infrastructure bill, the president's approval numbers were up, now it's under 40%. this is a way for the administration to move the attention back to what the president believes he's delivering on, the campaign pledges from a year ago, all with an eye to the midterms. >> when you pass covid relief and people go to their bank account and see there's a direct deposit, that's immediate.
if you're talking about fixing the holland tunnel, that's going to be years. a lot of what people are going to see, they won't see even between,000 and election day. i guess even though obviously the white house and many members of congress see this as a big win, are they overstating how much of a political win it might be for 2022? what do you think? >> i think that depends on them, right? it depends on how good they are at selling this as a win to the american public. when the child tax credit went through earlier this year, we had a poll that came out that said only 38% of folks credited president biden and only 47% of folks credited democrats. those are the people, biden and democrats in congress, who should be credited, and yet they didn't get the credit they needed or deserved, i guess. that is something this white house is going to have to figure out. i asked the white house this last week in the press briefing, how are you going to do this, what is the difference in the way you're going to sell infrastructure and then eventually this reconciliation
bill, whenever that gets signed, how are you going to sell it to the american people in a way that it politically benefits you guys? they at this point don't have a big answer. they talk about the travel that mike just outlined. they talk about the president and the vice president continuing to speak about the importance of these things. but that doesn't always translate to people giving you yesterday. they're going to have to figure out a way to make the american people understand that this is something they did for them and more importantly, if you don't see the holland tunnel being done, if you don't see, you know, your health care changing immediately, it's coming and we did it. and that's going to be a difficult sell at times. >> and i wonder, john, how long you can say, look, washington works, we've got this bipartisan bill. that was supposed to be the easy part. what are we going to see now when we're talking about the social safety net? >> yeah, build back better, that bill is going to take a couple of weeks, maybe a month. it's going to take a little while.
they're coming back. congress is out this week. they're coming back next week. they're going to work on it. it faces big hurdles in the house. they may or may not have a vote next week in the house. we'll have to see. that's what speaker pelosi would like to do, the white house would really like to do. and then it has to go on to the senate, and the senate has no timeline. if the senate changes it and it goes back to the house -- if they get this done by christmas, it would be a good -- it would be a good development for them. so they've got a lot of work to do on this. but again, if you take these three bills, the american rescue plan, this infrastructure bill, and the build back better, if you put them together, that's $4 trillion in new federal spending. that is a message that, you know, democrats should be able to run on. that's something they should be able to be effective on. but they're getting overwhelmed by inflation, supply chain problems, you know, they've got some good economic news.
the stock market's good, home prices are good, job growth is good. they just haven't been able to break through. and this has been the problem, you know, the change from the trump presidency when it was all about trump. this is a traditional presidency and they're having trouble breaking through. >> i just read a big article today about how heating prices are likely to go up. those are very real things they're facing, eugene. and there's one more problem, besides the president's approval rating. and we should say that poll was taken before the deal, so we'll see what the approval rating is after the deal. but in that suffolk university/"usa today" poll, it highlighted another concern for democrats. if the midterm elections were held today, 46% of republicans said they would vote for the republican on the ballot versus a generic democrat. given how close things were in new jersey, are we seeing a republican resurgence?
does it speak to your points of democrats better figure out the messaging? what should be their takeaway from that poll? >> i mean, their biggest takeaway, first of all, should be that history repeats itself in midterms, over and over and over again. we've seen this happen, where the party that has the white house in the first four years of an administration, it flips. there's typically a flip in the house and the senate sometimes. so i think that history is already there for them, that they have to battle against. that's something, i talked to some democratic strategists, they say, we might already be screwed, because history repeats itself in that way. i think that's why when we're talking about them figuring out what their messaging is, they have to battle against strong headwinds that the american people for generations have been like, you know, we gave you guys the presidency, we're kind of over you, this next november, we're going to give the other party a chance.
and the other party is typically more excited to vote. they are out of power and have been. and so they see these things. so the white house and democrats have to see these things as a way to get their base out. how they do that is difficult, when you have all of these different things that bres just talked about, those economy aspects that don't align with how people are living their lives, right? they're looking at prices going higher and hearing that inflation will go down sometime next year. that is not a good selling point, right, it makes it hard to tell people how their actual lives are going to change. >> be patient while you're spending more money and can't find what your kid wants for christmas on the shelf. eugene daniels, john bresnahan, mike memoli, thank you. ahead, gripping testimony in two high profile cases. we'll take you to georgia to the trial of three white men accused of killing ahmaud arbery.
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to help restore our forests. subaru. more than a car company. in just the past few hours jurors at the murder trial of three white men accused of killing ahmaud arbery saw disturbing photos detailing arbery's wounds. arbery's father left the courtroom before the images were shown. his mother could be heard exhaling. arbery was fatally shot in a georgia suburb last year when his family says he was out for a jog. the three men who shot him say they thought he was a burglar. ron, walk us through the importance of this testimony for
investigators and the role they played in this trial. >> they are basically helping the prosecution recruit their version of what they think happened there, what they say happened there. the video and the still pictures of the crime scene are just too graphic to show on television, they're difficult to watch here on a video monitor. there's obviously emotional, powerful impact that has, to drive home to these jurors the horror of what happened to this young man out there on the street while he was running through this neighborhood. that's why they've been calling in the police and the investigators, because the defendants certainly won't testify themselves. it's all about -- at least we don't think they will. it's all been very powerful and difficult for the arbery family to look at. you're right, arbery's mother stays in the courtroom, hangs in there. his father walked out. here is what he had to say when he came out of the courtroom as to why he did it. take a listen. >> have you seen your kid get
blown apart with a 12 gauge shotgun? what would you do? >> reporter: it's a very straightforward statement, but it underscores just how they're feeling about this whole situation. it's a very emotional and very contentious trial. at one point the judge admonished both attorneys to tone it down and to maintain professionalism because they were back and forth in a dispute about evidence that could be admitted or not. and we know the jury selection process that resulted in only one back juror was extremely contentious, it two 2 1/2 weeks instead of a matter of days. the prosecution is questioning more police officers, trying to get statements from them about what the defendants said at the scene. and then the defense is cross-examining these police officers trying to get them to say what the defendants said was harmless. they all face charges of murder, aggravated assault, that could
put them away for the rest of their lives. we're going through this moment by moment, trying to reconstruct the crime scene. the jury is left, as is always the case, to decide whose version of reality is true and whether these defendants are guilty. >> david, prosecutors are following a tried and true system, you methodically make your case, you tell your story, you let it unfold with the facts. what stuck out to you as the most powerful testimony or most important evidence we've seen so far. what's your take on this trial to date? >> chris, what stood out to me most as far as what we heard has less to do specifically with what's going on in terms of the court case. that was a consistent trend where we see the first officer on the scene described that ahmaud had agonal breathing, described as a death rattle. had he had -- he had no aid,
they were all trained in emergency medicine. the moments in the courtroom are compelling because it helps the jury understand what's at stake. we didn't have humanization of ahmaud in the opening statements by prosecutors. for the jury to be able to see the response of ahmaud's mother to the evidence is the most humanizing moment we've seen so far. >> the defendants' attorneys have cited a law allowing citizens to make arrests. tell us how that fits in. >> that law will fit into their claim for self-defense. the most notable strategic aspects, attorneys for
mcmichaels gave their opening statements, as they're entitled to do, as soon as the prosecutor gives their opening statements. but bryant's attorney has chosen to reserve his opening until after the prosecution presents its witnesses. so on the back end you'll see them rely on that law to assert their self-defense claim. >> thank you both. also today, a key witness testifying at the trial of kyle rittenhouse. he has a perspective that no one else shares because rittenhouse shot him. he survived. it happened during the unrest in kenosha, wisconsin last year. he said he was providing medical care to anyone who needed it. he said when he was shot, he thought he was going to die. he laid out the lingering impact on his life. >> apart from the obvious loss of tissue, muscle don't grow back.
i do have a neurological deficit on my arm. so about here, where the injury is, essentially all of this and through my thumb, i'm not able to feel. >> rittenhouse has pleaded not guilty to seven charges including intentional and reckless homicide. his lawyers say he acted in self-defense. up next, skimp-flation, a kind of funny name but creating a huge headache for millions of americans. we are not getting you a helicopter. only pay for what you need. ♪ liberty. liberty. liberty. liberty. ♪ like many people with moderate to severe ulcerative colitis or crohn's disease, i was there. be right back. but my symptoms were keeping me from where i needed to be.
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professor at an ivy league college says he's never used this term in his class, skimpflation, but it is real. it's where we pay for what we've always expected but now as we're paying what we always expect we're getting less for our money. skimpflation, you know it when the business you're dealing with seems like they are skimping on quality customer service. book a flight online, and then make a call to change your ticket. it can feel like the airline is skimping out because you're on hold for hours. did the airlines schism by not hiring enough humans to answer phones? want to order a pizza. expect to wait and wait and wait. at domino's driver shortages are reportedly leading to longer delivery times. even at the so-called most magical place on earth, the rides are back in action, the monorail humming, but a key convenience for park-goers, the parking lot tram, still has not
resumed since pandemic cutbacks and closures. some park visitors must now walk nearly a mile in each direction from the parking lot to the magic kingdom. >> that walk can be brutal. if you have been in the theme parks all day walking all day long, you don't have any more energy left, so those trams are missed. >> as business eds adapt to a post-pandemic marketplace, consumers reports are finding services they remember now gone. >> if an organization is not expending the effort to really listen in and then deliver personalized experiences, they are just going to miss expectations and satisfaction is going to be very low. >> three years ago acsi reported overall customer satisfactions of the u.s. began falling. the pandemic only accelerated that decline. satisfaction levels now at their lowest in 15 years. in the hospitality industry,
hotel rooms may go uncleaned during multi-day stays. that personally made omelette at the breakfast bars now in many cases no longer exists. in restaurants where wait staffs are thin, surveys find customers less satisfied with the service and in turn diners saying they are less likely to return. >> i'm short 25 server verse right now. >> the stress kicks in when at the peak hours when you want to make sure you can take care of the customers that you have. >> reporter: what's to blame? >> what i hear from business leaderser day is they are all struggling with the competition for talent. they just can't found the people that they need. >> reporter: new research find annual losses of $1.9 trillion driven by frustrated customers who say they won't come back. experts say that it's possible if businesses were to raise the wages of the people they are hiring this problem might go away, but might is the
underlying term here because there's no guarantee that just by raising wages they are going to be able to return to things the way they once were. the other thing is that we as consumers are being encouraged to have a little bit of patience to wait maybe until this pandemic is really fully over for things to go back to the way we once remember them. chris. >> it's getting further and the further, harder and header to remember. kerry sanders, thank you for that. that's going to do it for me. i'm chris jansing. hallie jackson picks up our coverage next. hallie jackson picks up our coverage next. it departs... being first on the scene when every second counts... or teaching biology without a lab. we are the leader in 5g and a partner who delivers exceptional customer support and 5g included in every plan. so, you get it all, without trade-offs. unconventional thinking, it's better for business.
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new from the white house as we come on the air. the sales pitch blitz on that $1.2 billion infrastructure bill president biden plans to sign into law sometime soon. the plan now out to have the president and his cabinet secretaries get out across the country to promote the bill that would fix our roads, bridges, so on, and now the house is trying to figure out how to get that bigger climate and social spending bill across the finish line with the house speaker targeting a vote on that for next week, but it doesn't look like tootly smooth sailing ahead. we'll break that down all as the white house gets set to respond to a court order an its new vaccine mandate. plus a new arrest in a key ransomware hacker and what that says about the doj's hope to get these under